Terms & Conditions

Welcome to MetalX! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. General Information

  • Company Information: MetalX is a furniture company located in Karachi, Pakistan, specializing in high-quality metal furniture. Our contact details are as follows:
  • Website Use: By accessing or using our website, you represent that you are at least 18 years old or have the permission of a parent or guardian to use our website.

2. Product Information

  • Product Descriptions: We strive to provide accurate and detailed descriptions of our products. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.
  • Product Availability: All products are subject to availability, and we reserve the right to limit the quantity of products we supply, discontinue any product, or refuse service to any customer at our discretion.

3. Orders and Payment

  • Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason at any time after receiving your order.
  • Payment: All payments must be made in full at the time of purchase. We accept various payment methods, including credit/debit cards and bank transfers. Prices are subject to change without notice, and all prices are inclusive of applicable taxes unless otherwise stated.

4. Shipping and Delivery

  • Shipping Policy: We offer free delivery across Pakistan. Delivery times may vary depending on your location and product availability. We will make every effort to deliver your order promptly; however, we are not responsible for delays caused by unforeseen circumstances or events beyond our control.
  • Delivery Acceptance: Upon delivery, it is your responsibility to inspect the product for any damages or defects. If you find any issues, please report them to us within 7 days of delivery.

5. Returns and Refunds

  • Return Policy: We offer a 7-day return policy for damaged or incorrect products. To initiate a return, you must notify us within 7 days of receiving the product and provide a clear picture of the damaged or incorrect product via email at metalxpk@gmail.com or WhatsApp at 0308-2821671. For more details, please refer to our Return Policy.
  • Refunds: Refunds will be processed to your bank account once we receive and inspect the returned product. The refund process may take up to 14 business days.

6. Limitation of Liability

  • General Limitation: To the maximum extent permitted by law, MetalX shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our website or services; (b) unauthorized access to or alteration of your transmissions or data; (c) any other matter relating to our website or services.

7. Intellectual Property

  • Ownership: All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of MetalX or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
  • Use Restrictions: You may not use, reproduce, distribute, or create derivative works of any content on our website without our express written permission.

8. Privacy

  • Privacy Policy: Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.
  • Dispute Resolution: Any disputes arising out of or related to these Terms or your use of our website or services shall be resolved through amicable negotiations. If negotiations fail, the dispute shall be resolved by binding arbitration in Karachi, Pakistan.

10. Changes to Terms

  • Modifications: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services following any changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Thank you for choosing MetalX. We appreciate your business and are committed to providing you with quality products and excellent service.

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