Warranty Return And Refund Policy

MetalX Return Policy

At MetalX, we strive to ensure that our customers are satisfied with their purchases. However, if you receive a damaged or incorrect product, we offer a 7-day return policy to make the process as seamless as possible.

Conditions for Return:

1. Eligibility:

   • Returns are only accepted if the product is damaged during transportation or if an incorrect product was sent.
   • Change of mind returns are not accepted.

2. Return Process:

   • To initiate a return, you must notify us within 7 days of receiving the product.
   • Take a clear picture of the damaged or incorrect product and share it with us either via email at metalxpk@gmail.com or on WhatsApp at 0308-2821671.

3. Verification:

   • Once we receive your claim, our returns team will review and verify the issue.
   • If the claim is verified, we will send you a shipping label and a receiving sheet.

4. Packaging and Pickup:

   • Pack the product in the same way it was received.
   • Attach the provided shipping label on top of the package.
   • Our courier partner will pick up the product from your address.
   • Please ensure you get the rider's name and signature on the receiving sheet and then send a picture of the signed sheet back to us.

5. Refund:

   • Once we receive the returned product, our team will examine it.
   • If the claim is validated, we will process a refund for the product amount to your bank account.

Note: Returns that do not meet the above criteria or fail to follow the return process may not be accepted.

Thank you for shopping with MetalX! If you have any questions or need assistance, please feel free to contact us at metalxpk@gmail.com or 0308-2821671.